Recent Posts

Large loss mold

1/16/2019 (Permalink)

SERVPRO of Northeast Jefferson County was called out to a large warehouse to perform mold remediation on their property. We immediately went onto the property and started the mold remediation process. Our certified technicians take mold jobs very seriously and work very hard to make sure your home or business is safe and clean.

The first step in the remediation process is air filtration, we used equipment to pull all of the microscopic mold spore out of the air. Step two is to removed drywall or subfloors that have extensive damage done to them where they cannot be salvaged. Step three is to wipe down any surface that has been affected by mold with an anti-fungal and antimicrobial treatment that kills mold and keeps mold colonies from forming. Finally after all belongings, contents, and surfaces have been removed and treated for mold the process of restoring all the removed drywall and sub-flooring, making the property look "Like it never even happened."

Does your home or business have mold damage?

1/15/2019 (Permalink)

Mold can be caused by issues you might not know exist in your home or business.  HVAC units can cause mold to grow.  Sometimes people think that visible water is the only way you can get mold.  That's not true.  Mold can hide in clothing, behind wall paper, behind drywall or moldings, in crawlspaces, and many more places you might not think of. 

Mold can easily grow on clothes and fabric if you have too much moisture in your home. Clothes made of cotton or other organic materials make great food sources for mold and mildew to live on.

It's best to consult a professional when dealing with mold.  However, if you feel comfortable trying these steps to remove mold from clothing see below.

Tips to keep in mind when removing mold from clothes:

  1. It's best to wash your clothes in hot water. Hot water kills mold more effectively than cold water and better removes mold spores and allergens too. Of course make sure you don't use water so hot that it can damage your clothing.
  2. When you're washing your clothes with a mold killing solution, it's best to wash them through at least two full cycles. Then after your clothes have been washed hang them on the line in the sun. The heat from the sun and the sun's ultraviolet light help to kill mold.

There are quite a few solutions you can wash moldy clothes in to get rid of the mold. Some good ones include:

  • Bleach
  • Borax
  • Vinegar
  • Baking soda
  • Mold killing detergent

For the full article and a step-by-step explanation of the cleaning process, click here.

If You See Signs of Mold, 
Call Us Today – (502) 244-7985

Drury Inn - Commercial ERP

1/11/2019 (Permalink)

At SERVPRO of Northeast Jefferson County we understand that keep your guest satisfied is your top priority, and you can rest assured that you are ours.

When disaster strikes at a hospitality facility, the help of a specialized team is critical in assuring that normal operations resumes as quickly as possible.

Whether the cause is a coat hanger on a sprinkler head or a natural disaster, we work to efficiently isolate the damaged area so that basic functions can continue normally, and guest can enjoy your services with minimal impact. Our professionals are trained to work with your management and maintenance teams to prioritize spaces and make sure that all areas are restored to your complete satisfaction.

Because of the Emergency Ready Profile done at the Drury Inn, they called SERVPRO of Northeast Jefferson County to put them back to normal.

The SERVPRO Emergency READY Profile Advantage

As many as 50% of businesses close down following a disaster, according to the latest research. Of the businesses that survive, the overwhelming majority of them had a preparedness plan in place. Pre-planning can serve as an insurance policy aimed at peace of mind. And knowing you are "Ready for whatever happens" speaks trust to your clients and employees that in the event your business is affected by a disaster, they don’t necessarily have to be.

By developing a SERVPRO Emergency READY Profile for your business, you minimize business interruption by having an immediate plan of action. Knowing what to do and what to expect in advance is the key to timely mitigation and can help minimize how water and fire damage can affect your business.

Frozen Pipes can cause major damage in Northeast Jefferson County

1/11/2019 (Permalink)

Winter can bring many issues to the area regarding water and fire restoration. Many commercial buildings have been impacted by frozen pipes in the past and it's not too late for those frigid temperatures to hit Louisville this year.  

A large university in our area had a number of dorms and class rooms affected by water damage due to frozen pipes last year. This happens for a number of reasons, but the majority that we see are either unoccupied buildings or seldom used buildings like churches and dorms.  These vacant buildings become targets for frozen pipes because usually the heat is turned off or extremely low.  Although some of these disasters are unavoidable, many can be prevented by turning the heat up, or leaving the water in the pipes running by slightly opening faucets.

When the unavoidable happens, call the people at SERVPRO of Northeast Jefferson County and we can help make a very stressful and chaotic situation become more tolerable.

Sump Pump Failure Cleanup

1/11/2019 (Permalink)

SERVPRO of Northeast Jefferson County recently got called to a home where the sump pump had failed and the customer had four inches of standing water in his basement. When SERVPRO of arrived on site there was no longer four inches of standing water but there was still a good amount of water throughout the basement. SERVPRO performed the necessary actions to remove the water and moisture from the basement using extraction methods, fans and dehumidifiers. When the dry out was finished our repair division replaced all the damaged drywall. 

In some cases your home owners insurance may not cover sump pump overflows. This is a good reminder to take a look at your home insurance policy to make sure you have coverage for sump pump failure. Sump pump fails are very common and you might want to make sure it is included in your home insurance policy. This slight increase in your monthly insurance cost could save you thousands of dollars in the future.  

Language Barrier Does Not Keep SERVPRO from Helping Those In Need

1/11/2019 (Permalink)

When it comes to our customer service, we do everything in our power to make sure you get the best service possible. We understand that sometimes this will come with complications. One complication that we sometimes see is a language barrier. When we come across a barrier like this, we know how to conquer it. We work closely with the customer to make sure they have everything they need, even if it means taking our time to understand exactly what the customer wants.

There are many reasons to chose SERVPRO of Northeast Jefferson County as your water & fire mitigation company. One of many of those reasons is that SERVPRO of Northeast Jefferson County actually has a large amount of employees that are bilingual. There are many areas of Louisville that have large Hispanic population. With that being said, we have several insurance agents in these areas of Louisville that prefer to use SERVPRO for their water and fire mitigation needs because of our bilingual capabilities. Whenever you are in the need of water or fire mitigation take into consideration that we have employees that are bilingual. 

más rápido a cualquier desastre

Apartment Fire in Louisville

1/11/2019 (Permalink)

SERVPRO of Northeast Jefferson County was called to the scene of a fire of an apartment building in the South end of Louisville. When arriving on the scene the tenants of the apartment building were gathering their belongings together as best as they could and trying to figure out what their next move was going to be.

Fires can be very traumatic and leave people displaced from there homes for months on end. Fires are traumatic enough when they are accidental. In this case the fire was started purposefully, the arsonist put a mattress in the hallway of the apartment building and poured gasoline on it and lit it on fire causing the whole building to be engulfed in flames. 

Luckily no one was harmed in the fire but all of the tenants were left with smoke filled belongings and no where to go. One of the tenants is a veteran and was homeless two years ago. He feared he was going to be back on the streets again because of this fire. SERVPRO of Northeast Jefferson County helped this man pack up most of his belongings, and helped him find temporary housing until his caseworker could find him something more permanent.

Our goal is to make it "Like it never even happened."

Why SERVPRO?

1/11/2019 (Permalink)

One of things that make SERVPRO of Northeast Jefferson County so unique is how we work with our agents and customers to identify whether a claim should be filed.

SERVPRO has learned that insurance companies do not look favorable on zero paid claims. The insurance companies have found that people who turn in small claims are in effect using their policies as a home maintenance program.

We tell our agents to call us so we can put eyes on the situation. We can tell within a few minutes whether the claim will meet or exceed the customers deductible. This in turn helps the customer avoid higher rates, and the agent avoids a loss that in the long run could affect retention.

SERVPRO was recently asked by an agent to look at a customer‘s basement that had a sump pump malfunction. After reviewing the loss, the damage would not have met the insureds $2500 deductible. This insured avoided a claim and had SERVPRO of Northeast Jefferson County do the water mitigation. Both parties were happy and we have a very satisfied agent and customer.

Water Damage due to sump pump failure

11/26/2018 (Permalink)

Today SERVPRO of Northeast Jefferson County received a called about a sump pump failure in a customers home. Sump pumps don't last forever, aside from electrical interruptions the sump pump has a life expectancy of only 10 years.

We arrived on site and most of the water had already dried up but the customer was very aware of the risk of mold after standing water has been in your home even if it was a short period of time. After the water was extracted SERVPRO placed several dehumidifiers and air movers in the basement to pull all of the moisture out of the air to prevent any possibility of mold becoming a problem for the customer. Sump pump failures are more common than people think, SERVPRO suggests people perform regular maintenance by regularly pouring a bucket of water in it to make sure it start immediately, making sure the vent hole is clear with no blockages, and making sure all pipes are tightly connected. Another option to make sure the battery isn't a concern is "deep cycle batteries" they are made to use a steady amount of energy over a long period of time so they are less likely to fail as quickly.

Why choose SERVPRO of Northeast Jefferson County?

11/20/2018 (Permalink)

Recently a  Property Manager called SERVPRO of Northeast Jefferson County inquiring about our services.  She was looking for a restoration company to lean on as a priority service provider when losses happen at the properties they manage.  Then it finally came, the question everyone always asks, Why SERVPRO?

The question is an easy one to answer, SERVPRO of Northeast Jefferson County is faster to any disaster.  We go by the 1-4-8 rule:

  • 1-Within 1 hour a client will receive a call back with a firm time we will be dispatching a crew to their location.
  • 4-Within 4 hours crews will be dispatched and onsite.
  • 8-Within 8 hours equipment will be set and or the cleaning process will be underway.

Another reason why property managers utilize SERVPRO's services is our ability to handle large loss.  With over 40 employees SERVPRO has the manpower to deploy an army of workers to your location.  We also have the largest inventory of equipment in the city:

  • 475 Air Movers
  • 105 Dehumidifiers
  • 2 Travel Supply Trailers
  • 8 Generators
  • 4 Power Distributions
  • 40 Air Scrubbers
  • Dry Ice Blasting Machine
  • Soda Blasting Machine

Call SERVPRO of Northeast Jefferson County the next time disaster strikes your home or property.