What our Customers say...
SERVPRO was a life saver. They gave thorough directions before they arrived and did everything they said they were going to do. It was like having extra hands to clean up the mess. They said relax we got this! It was so refreshing to have someone to take care of the details during a stressful situation.
SERVPRO provided an excellent team to do mold and water remediation of our home after Hurricane Michael. Upon arrival at the home, the team took immediate action to do the remediation activities in a professional and timely manner. Zach and Jeff were excellent team leads. We are appreciative of their services.
We have used SERVPRO for several jobs. Their crew has always done a great job, going above and beyond our expectations. Their employees are very knowledgeable, being able to answer any and all questions. They response quickly, whether it’s a phone call, follow up, giving a quote or when it comes time to get the job done. I highly recommend them for any restoration service.
SERVPRO has provided excellent services on our Commercial properties! They have provided services ranging from emergency water restoration, stone cleaning and sealing and carpet cleaning. Everything from the quoting process through the follow-up is always professional and efficient. Highly recommend!
Only 5 stars?" Not enough stars for the wonderful service provided by SERVPRO.
It will never happen to me is a common thought when it comes to natural disasters. It always happens to other people, in other states, or in other towns. No one ever thinks it will happen to them. I've never been more wrong in life.
My home was hit by a tornado in July 2018. Words can't describe the feeling in your gut, and your heart when you find out the news. Lucky for us, my family was ok. However, our new home wasn't as lucky and we had no idea where to start.
We called SERVPRO of Northeast Jefferson County, and emergency help was dispatched immediately. They arrived and immediately took over, taking away a lot of anxiety and worries. I'm not a person who gives up control easily, especially in hectic situations, but I placed all my trust in SERVPRO.
They walked me through each step of the way. From clean up, to repairs, to insurance questions, they had me covered. Derek and Erik sat down with us and explained the process from start to finish. They gave us their cell phone numbers, and were very quick to answer anytime we had concerns.
Customer service goes a long way, and going above and beyond is something you just don't see anymore. I'm so happy we chose SERVPRO to help us get through our difficult times. Their motto "Like it never even happened." is an understatement for the quality work we received. Not only does it look like it never happened, but they left it better than it was before. The attention to detail and customer service is something other companies can learn from. Although I hope to never need them again, it's comforting to know they are only a call away.
SERVPRO was awesome! They were quick to respond to our needs. They were professional and knowledgeable. Would highly recommend them!
We had a chemical spill in our dental office on 06/22/2018 that required professional clean up. SERVPRO was incredibly helpful to determine exactly what the protocol was for the spill and responded to the site within 2 hours of the initial call. Steve kept me updated throughout the process and made sure that all of our concerns were addressed. They left equipment over the weekend in order to make sure all particulates were out of the air and that all lingering smells were gone by the time we returned to patient care on Monday morning. They were a lifesaver to us and I couldn't recommend them more!
We had a small fire in the kitchen with more smoke damage than fire damage. Called SERVPRO of Northeast Jefferson County and Daniel McCurdy responded. He was at my house within hours to assess the situation. Daniel quickly determined what needed to be done and explained the entire process to me. His professional attitude and knowledge of how to handle my situation was comforting. Daniel was always patient with my questions and took the time to make sure I understood the process. Thanks to SERVPRO of Northeast Jefferson County and Daniel McCurdy my kitchen and house is free of the smell of smoke. SERVPRO and Daniel took the stress out of a very stressful situation.
It’s been a while but wanted to drop you a note about Jason Wilson and your SERVPRO franchise in Northeast Jefferson County.
Louisville Boat Club had a serious flood in February/March in which Jason Wilson, and his crew, came in for the clean up. The club had about 4 plus feet of water and mud in the clubhouse, tennis barn and squash courts. It was a real mess.
They came in and did a great job over an 8 to 10 day period, and should we need to use them again, or should they need a reference, the Club would be more than happy to do so.
David Drury, CCM, CCE
The Louisville Boat Club
Club Consulting & Management
I came into the office this morning only to find that our water heater was leaking. Water was soaked into our carpet. I called SERVPRO and they were at our office within the hour. They cleaned up the water and removed the carpet in no time. They were quick, professional and friendly. Thanks Dave and Steve.
As stressful as water damage to your home can be, SERVPRO takes on the majority of your burden. When my condominium took on water, professionals could not locate the origin of the water. This was very concerning, and SERVPRO stepped right in. They assisted with recommending plumbers, leak detectors, and even a roofer. None of this was part of their responsibility. Just an example of them going the extra mile. SERVPRO works closely with most major insurance companies. The team I worked with checked on their equipment daily, and even on the weekends. The crew that came was incredibly polite. SERVPRO provided me with incomparable services during an incredibly difficult time, and I would highly recommend them for any of your water mitigation needs.
We had a bathtub overflow into the master bedroom and basement on a Sunday evening. SERVPRO was onsite in less than an hour and went straight to work drying out the basement and bedroom. Their quick actions prevented further damage to our house. They thoroughly explained the process and what they would be doing to dry out the floors, cabinets, carpets, etc. I was very pleased with the entire process. They worked directly with my insurance company which was great too. We are located in eastern Jefferson county. Thank you SERVPRO!
We were Ohio River flood victims and as senior citizens we needed help this time in cleaning up. I called SERVPRO due to a recommendation from a neighbor and friend. Michael was my crew leader and he was compassionate and dedicated. He got muddy just like his crew did. They were very busy due to the number of people affected by this disaster, but they were able to get the items out of our basement and garage so that we could put our lives back in order.
They were prompt, friendly, professional and helpful. Highly recommend.
Staff work fast and efficiently even when they have been out all day and night helping all the victims of flooding. Very much appreciate the 24/7 line to get the process going and the call backs. -Marge W.
My neighbor's water pipe burst and was not home.... as a result, my condo was flooded with water. The carpet absorbed the water and was completely saturated. I called SERVPRO and although it was a very busy time for them with similar situations throughout the city, they showed up promptly. They have an excellent procedure for dealing with these situations, from the initial clean up, drying out, demolition, re-laying flooring, and dealing directly with my insurance agency. The process went smoothly. After carpet removal, I opted to have it replaced with plank vinyl flooring. After pricing the project at a few other places, I went back to SERVPRO for the new flooring. Not only was their installation price competitive, but I got a high quality vinyl a great price. They were able to work around or move my furniture, and the flooring was installed, and all of the woodwork replaced and painted all in one day. The floor looks GREAT!!! Thank you to Tim, Derek, Eric, and all of the other crew members that helped throughout this process. They were very polite and professional. I would highly recommend SERVPRO. I cannot say enough nice things about the staff and their service.
SERVPRO was great when working with me and my family on our mold issue in our basement. I originally worked with Tammy and she set everything up. The guys that came to my house were very professional and did a great job of eliminating the problem. Highly Recommend!
SERVPRO recently came to our place of business and performed a complementary ready plan. The SERVPRO staff were always professional, considerate, and highly knowledgeable. Within days of the quick visit we had a comprehensive emergency plan and they clearly marked all important areas like gas shut off connection that we didn't know was there. Thanks SERVPRO!
SERVPRO was a life saver for our mold remediation. Since mold removal is such an unregulated industry it is VERY easy to be taken advantage of. Be sure to always get 3 quotes on your job. SERVPRO was honest and did an excellent job. They communicated clearly and helped us through our crisis. One of their competitors in town tried to charge 5 times the amount the job cost. Use SERVPRO! Don't fool with the other jokers.
--Akiya Johnson, Louisville, Kentucky
January 2nd was my Wife and Mother’s Birthday. I was out of state and received a call from my maintenance director stating that a broken sprinkler head had erupted one floor above my condo and flooded my unit (as well as 2 additional floors below me). I was told that SERVPRO arrived and immediately moved furniture, rugs, started extracting water and began using fans and dehumidifiers. My wife and I arrived 24 hours later to the nightmare. Thr next morning I was in touch with SERVPRO about what had happened, what was being done, and what articles had been removed for professional cleaning. While my wife and I were overwhelmed with the experience, SERVPRO handled our first few days with precise effort. I would highly recommend SERVPRO for any type of similar situation you may find yourself in. Sincerely Brad and Sara Mills, Louisville, Ky
The SERVPRO team was awesome during a very stressful time after I had a pipe freeze and break causing flooding to my lower levels. The damage restoration team pulled out wet materials, came back with more fans and dehumidifiers and were always polite and professional. The follow up was extensive with teams showing up every day to check on the drying process. I can't say enough nice things about this company. Thanks to Dante, Ted, Dee, Alex and even David for all of your hard work and kindness.
SERVPRO of Northeast Jefferson County did an exceptional job. They were cautious and helpful. They explained everything they had to do and did a professional job. We would recommend this company to others.
Sincerely, G. Winburn
I couldn’t ask for a more professional and caring group of people to take care of my home or business.
I’m writing to thank SERVPRO and their wonderful staff, especially Eric and Jason, for the wonderful job they did restoring our home after a disastrous fire a few months ago. They absolutely had to take our place apart and do their terrific rebuild and make it warm and comfortable again. Our family is very grateful to all of you who worked on this restoration. Again we can’t thank you enough. The Pressma and Gordon family. Because of you our holiday will be happy!!!
SERVPRO was very quick with their response on a attic mold problem on a flip house and did an excellent job.
SERVPRO was great when we had a major mess from an exploded fire extinguisher in our business. White powder went everywhere with electronic equipment, server, and etc. There was no way we thought they could get it all clean. Within 1 day you would not know anything happened. Very professional and thorough.
--Becky K., Valley Station
The crew was awesome when our basement flooded. Thanks Steve Mooser for getting them out to our house in a hurry.
-Thomas J., St. Matthews, Kentucky
I've never seen water this high before. I'm just really thankful for your company. You came in and did an awesome job. The cleanup went so fast. The crew came in and were friendly, nice and courteous. SERVPRO kept us informed every step of the way and were VERY helpful.
-Scott Martin, Facilities Manager
We thank you very much for coming. You've done an amazing job. We couldn't believe how quick the cleanup was. It's just amazing how fast and good the work SERVPRO provided after the flash flood dumped over 12 feet of water into the school basement.
-Kent Payne, Facilities Maintenance Manager
Just had to let you know how much we appreciated your team's efforts in getting the building clean and inhabitable for Sunday's activities. They did a great job. It was almost like having a brand new building.
We did notice the curtains and baptismal clothing was not there. I assume that is being cleaned offsite. And we appreciate that, too.
Let us know when you need us on the next stage of repairs.
Again, many thanks
I am beyond happy with the work the guys from SERVPRO did at my house. They worked around my schedule to do the work and were compassionate and professional!! I would recommend calling SERVPRO to all my family and friends.
-Beverly T. - Wind Storm 2017
The rebuild department for SERVPRO with Eric & Derek's team including Jack - exceeded my expectations. Awesome, honest people to work with. Extremely pleased. Outstanding customer service!!
I don't know where to start about this company and their employees. SERVPRO has come to my property to do work for me. They called ahead of time to confirm the appointment, very professional and friendly when they arrived. When I was worried about my family, Their employees also worried about my family as if it was their own. For that I am truly grateful. I have recommended SERVPRO and their employees to friends, family and businesses that I come across that might be in need. Thank you again SERVPRO for everything you do for me and everyone else you come to help.
Thanx Eric and the rest for all the hard work!!! Eric kept in contact with me keeping updated on what was going on. It may have taken a bit longer to get the job done, but was no biggie. My home looks great and have already gotten a bunch of compliments on the floor!!!
We had flooding in our basement due to sump pump failure. I was very pleased with the service. Everyone was friendly and extremely hard workers. I was particularly impressed with Norman Hulker (senior crew chief). He answered all my questions and was thorough while also being careful of not overdoing it on how much drywall needed to be cut out. It's a little higher priced than I expected but on the other hand I know it's a lot of work to get everything
Thanks Scot! As always you provided great, fast service to my client and followed up with me to let me know status immediately! Can't ask for a better Rep!
-Dana C., Allstate Insurance
Thanks Scot for all of your hard work. Great follow-up after the claim. You always know you will get great service and reliable workmanship from SERVPRO.
-Rachel H., Allstate Insurance
SERVPRO is a valued Prospect Area Chamber of Commerce member. Tammy Cochran is a true professional and involved in the community while representing SERVPRO in a positive way. I highly recommend them as a trustworthy, reputable company.
-Kathy Thomas Jacobs
Pet School and Hotel would like to say thank you to SERVPRO of Northeast Jefferson County for a GREAT JOB!
--Mary P. - Owner - Pet School and Hotel
Michael Gentry, one of your crew chiefs, is here at St. Edward due to sewer problems we recently had. Just wanted you all to know what a fine young man represents SERVPRO of Northeast Jefferson County to the community.
Michael is not only a hard worker, but very well-mannered as well as reliable and self-sufficient. We are proud to have your company clean up this "stinky" mess in such a timely manner.
Thank you for a job well done!
Sincerely, Peggy N. - St. Edward Catholic Church
Michael Gentry, and his helper, from SERVPRO of Northeast Jefferson County did a fine job cleaning my rugs. I appreciate your service.
Thanks, Doris K.
Michael Gentry has been amazing since he came on our property Saturday, June 24, 2017. He took charge. Worked with us instead of just advising us. He made us feel like we were a team.
Michael also instructed us in all of the steps and facets of the process. Without him we would have probably suffered increased damages and loss of a buyer for our house.
SERVPRO of Northeast Jefferson County has a significant contributor in Michael.
SERVPRO of Northeast Jefferson County did an excellent job in my basement. There was three feet of water and they emptied the water, cleaned up the mess, dried and treated the basement with wonderful results. Michael Gentry was polite, considerate and professional. I really appreciated it during this stressful time.
Thank you, Lynn B.
I was extremely impressed with the work provided by Roberto and his team. Thank you for a job well done.
SERVPRO of Northeast Jefferson County Team,
Thank you for "rescuing" us on 12-20-16! The service was prompt, professional, and friendly. Many, many thanks!
Tim & Susan E.
Back in July of 2016 our finished basement flooded. We were referred to SERVPRO among other companies by our insurance adjuster. We were lucky that we decided on SERVPRO of Northeast Jefferson County.
The reason for this email is to let you two know how incredibly lucky that you are to have a gentleman like Eric Wellner. This guy's work ethic is unbelievable. While I understand that it is his job, he was on time if not a few minutes early everyday. To say that Eric is conscientious would be an incredible understatement. He treated this particular job as if he were the owner of the company. Do yourselves a favor and make sure that you keep this gentleman. I have had many, many workers through the years. He is by far and away the best most professional worker I have ever come in contact with. If all of my employees had Eric's work ethic, my life would be a great deal easier.
It was a pleasure working with the numerous SERVPRO employees who serviced my watered basement. They were always courteous, timely, and efficient. I would highly recommend SERVPRO to those in need of such services. Thank You, Steve S.
I have lived in my condo for 15 years and experienced some heavy hurricane rains before. Until now, I have been fortunate enough to have never experienced any damage. When Hurricane Matthew hit, I did not expect to have any damage. I was wrong. When the water starting coming through my storm doors at an alarming rate, I didn’t know what to do. I got on my hands and knees with bath towels attempting to dry the water as fast as I could. Then water had begun to come through the windows. I haven’t experienced anything like this and was so overwhelmed. All I wanted to do is cry. I picked up my phone and called my insurance company. My agent referred me to SERVPRO. Up until now, the only knowledge I had of SERVPRO was the commercials with the big green trucks. Never did I think I would have to use them. Two SERVPRO employees showed up at my door and began to assess the damage. It was worse than I thought. When my emotions got the best of me, one of the SERVPRO employees extended out to give me a hug. What a nice gesture for a complete stranger to offer this sign of comfort. The manager, Alex, walked me through all the steps to get my home back to the way it was. He called my insurance company, adjustor, and the community manager downstairs. The following day a crew of four SERVPRO crew members got to work on my home. Within hours, my carpet and pad were pulled, drywall removed, equipment was placed, and sprayed with a cleaning chemical for mold/mildew treatment. The service that I received from this company was outstanding.
Your guys are here and working away like crazy! SERVPRO ROCKS! You gave us a great crew! I Love Roberto! My client will be on tour in Spain and I posted the dates online, so the Spaniards are commenting or asking questions in Spanish. I asked him to interpret and how to say respond and he did. Now my boss thinks I’m the greatest :-)
I suffered water damage in my home on 12/23/15. I wanted to let you know how pleased I am with the services you provided. Your employees moved all of our furniture to our garage, then back when we learned we wouldn't be able to install our flooring until mid-April. Then you moved it back to the garage again at the time of install. All of those moves were handled in a highly professional way! We will recommend you to anyone we know who needs the type of help we received!
I would like a moment to commend your senior technician, Aaron Davis, and his crew for the excellent and professional way they conducted themselves restoring my home following the smoke damage. Aaron contacted me within an hour of reporting to my insurance and was knocking on my door to start clean up within that same hour. He kept me aware of the progress and the next steps that were needed to complete the process. Your company can be proud of having such employees representing your company.
The Tabernacle would like to extend our heartfelt thanks to your team’s diligence in completing a job well done within a limited time frame, without complaint, with friendly attitudes & a willingness to meet our every need. Your heart for giving is commendable! We appreciate you extending us the time we needed to fulfill our financial obligation to your company. It is a rare gesture in these times and we do not take what you did lightly. Thank you for your generous contribution to our ministry.
I called SERVPRO with a sewage backup in my basement. They responded promptly, and began the clean-up process immediately.. The employees were very polite & extremely helpful. Several went above & beyond to make sure the process went smoothly & ran on time. Their slogan is "Like it never even happened," but I disagree. This terrible event did happen, but SERVPRO made sure I was well taken care of, made the process less stressful, and my basement is now greatly improved.